Established in December 2017 under new ownership, LOCK-N-LOAD has since joined forces with the renowned Family Firearms team from Troy, AL. This store boasts one of the largest selections of handguns in the southeast, ensuring a diverse range of choices for enthusiasts and beginners alike. Alongside handguns, the shop offers an extensive range of firearms, ammunition, optics, holsters, and accessories—all at incredibly competitive prices.
Strengths:
- Extensive Product Range: Many reviewers have lauded LOCK-N-LOAD’s vast selection of products. If a desired item isn’t immediately available at the store, they are committed to sourcing it from their Troy location or placing an in-store order.
- Exceptional Customer Service: The store seems to take great pride in its customer service, as reflected in multiple reviews. The staff, including noted employees like Whitney and Mr. Underwood, are frequently commended for their assistance, knowledge, and patience.
- Competitive Pricing: LOCK-N-LOAD is consistently praised for its affordable prices, often described as the best in town.
- Clean and Maintained Range: Those looking for a place to test or practice will find the range to be well-maintained and clean, adding to the overall experience.
- Knowledgeable Staff: Whether it’s about a specific firearm, an accessory, or general advice, the staff’s expertise stands out. Their ability to guide and inform customers is a recurrent theme in the reviews.
Minor Weakness:
- Inventory Challenges: While the store generally has a broad selection, occasional stock shortages, as noted in a review regarding an Armorers wrench, can occur. However, the store’s proactive approach in such instances—offering alternative solutions—is commendable.
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